 Overview
InnLink’s call center operation is your Group and Tour Reservation Desk managed by dedicated Group Sales Specialists (GSS). Increase your chances to land group business.
gLINK Group Sales Service includes:
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Promote your own toll free number for group reservations or
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Participate with the InnLink toll free 1-866-297-7400 direct to the group desk
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InnLink will work directly with the guest or tour operator to answer questions
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Provide a proposal with group rates, room availability and amenities
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GSS confirms group reservations on behalf of the property
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Conveys all group booking reservation details directly to your property
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Property can choose to have InnLink complete the group contract for your hotel
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Group members can confirm into the group block through your booking engine.
 By loading Group Rates into the RESmatrix reservation tool, the GSS will have the information at their fingertips to assist your guest through the entire sales process.
What this means for you
From family reunions to soccer tournaments, InnLink helps you easily manage group reservations. Leisure groups represent billions per year in the United States. Delays in communication often mean the loss of a group sale, now you have a specialist who can quickly respond to group booking requests any time of day. The convenience of calling a toll-free number for information and having this information provided in an expedient and professional manner adds to the conversion of these opportunities.
You can now compete with larger properties with sales personnel onsite for handling event planning and group business. The InnLink GSS is responsible for conversion of the reservation and will continue to follow-up until the reservation is complete. You reap the benefit of increased reservations and revenue!
Financial Benefits
Hotels pay a set percent per confirmed reservation based on the whether they would like InnLink to manage the contract or handle that at the hotel. By booking large blocks of rooms you will increase REVpar and revenue. You set up the rates and rules and define group parameters. Using the InnLink Group and Tour Reservation Desk minimizes your labor costs while adding another booking channel for your property.
Getting Started
An InnLink Sales Representative can provide you with a service agreement. Once it is received back, you can define your group parameters and promote your group capability wherever you promote your hotel. |
