Question |
CRS Provider Responses |
InnLink |
What type of segment do you specialize in? |
|
Mid-scale limited service and Independents |
How long have you been in business? |
|
1991 |
How many hotels do you currently represent? |
|
1300+ |
Will you provide me a list of references to check? |
|
Yes |
What are your contract terms? |
|
1-3 years your choice |
If I sell my property or change brands, are there any penalties? |
|
NO |
Do you have 24/7 customer service? |
|
Yes |
Do you provide a personalized Revenue Manager? |
|
Yes |
Do you offer a Guarantee for your services? |
|
Yes |
What are your core values, customer commitment? |
|
Simplicity, Reliability Productivity |
Is your Booking Engine Seamless (does it look embedded in my website?) |
|
Yes |
What other tools do you offer to help me increase my revenue? |
|
30+ tools
Ask your Revenue or Sales manager |
Who manages the database holding my property information (rates, availability, etc.)? |
|
InnLink |
Fees |
|
|
CRS service fees |
GDS |
|
|
Booking engine |
|
|
Voice
InnLink, 30% conversion rate |
|
|
GDS pass through fee |
|
|
Pegasus fee |
|
|
Monthly Minimum |
|
|
Monthly Maintenance/fees |
|
|
PMS/CRS implementation fee |
|
|
Initial and ongoing Training fees |
|
|
Implementation fee |
|
Dependent on terms of service agreement |
