InnLink has operated successfully for over a decade, and has serviced nearly two thousand hotels. InnLink's call center operation and electronic services have grown to become a comprehensive computer reservation network through the use of technology. However, the most important asset that InnLink brings to a customer's organization is the talented group of reservation agents, technologists, account managers, and other staff members who become an extension of our customer's business. InnLink is committed to quality service and personalized attention. InnLink views every customer as its partner, and values the lasting relationship that begins when you choose InnLink LLC to represent your hotel.







At InnLink, it all starts with the training program that each of our Reservation Sales Agents and Electronic Distribution Agents receive. Your business and guests are important to InnLink. Whether assisting your guest or hotel personnel, InnLink believes in exceptional customer service. To ensure that we maintain the highest level of service and professionalism, every InnLink Sales Agent receives over 80 hours of computer and hotel/brand-specific training before any customer or guest interaction occurs…before we represent your hotel.

• Dedicated, in-house training facility completely outfitted with the systems used by our Agents
  
• Chain/Brand/Property-specific training - We work for you
  
• Regularly scheduled and recurring training in areas such as call handling, selling skills, and customer service
  
• Continual coaching and counseling sessions by management
  
• InnLink Reservation Sales Agent incentive programs designed to increase your hotel's call conversion rate and revenues
  
• Property/Brand Awareness Center - Our customers are invited to showcase their hotel(s) in a tradeshow format for InnLink's staff
  
• Sales Agent FAM Tour Participation