Overview
 Boasting some of the highest conversion rates among hospitality call centers, InnLink’s Nashville-based, Call and Contact Center operation is equipped with leading edge technology housed in a secure environment. Reservation Sales Agents (RSA) greet your guests and process reservations efficiently and courteously. Our average response time is 1.46 seconds. RSAs receive extensive training and incentives to ensure your guest's experience is as good as it can be. Increasing ADR, conversion rate, and customer service are the goals of every RSA. Private-label solutions are provided 24 hours-a-day/365 days-a-year. InnLink RSAs have immediate access to rates, availability, proximity, feature, and geographic information. Our agents are trained to understand your property’s specific requirements, and we can easily accommodate specialized sales scripts.
vLINK Voice Service includes:
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Private-label full-service call center solutions
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After hours and overflow answering solutions
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An onsite Group and Tour Reservation Desk, managed by dedicated Group Reservation Sales Agents trained to assist properties with booking large groups, meetings or special events
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Multiple reservation delivery options are available via PMS interface, Fax or Email
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Comprehensive reporting and tracking of both hotel reservation and non-reservation calls
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InnLink has partnered with Signature Worldwide for staff sales and service training to minimize rejections and maximize conversions
 What this means for you
Consider InnLink RSAs an extension of your sales staff, who greet your guest warmly and identify your property equipped with structured sales scripts to optimize revenue and conversion rates.
We provide your guests uninterrupted, speedy answers to inquiries. Agents are trained to upsell services, amenities, and special promotions leading to increased revenue and higher ADR. InnLink also offers a Message Relay Center channels, tracks, and reports customer comments to your hotel or corporate office and a Direct Mail Fulfillment service which can help you distribute your hotel's brochures, directories or promotional flyers.
Financial Benefits
Innlink provides exceptional, around-the-clock communication services for your guests with advanced contact center capabilities, resulting in increased revenue and occupancy. It eliminates your need to invest in new technologies and the need to hire, train, and retain specialized personnel to maintain these systems. Whatever your support needs are, InnLink provides optimum off-site efficiencies in our contact center environment, allowing your staff to devote more time to servicing your guests on-site.
Getting Started
An InnLink Sales Representative will provide you with a service agreement. Once the agreement and implementation fee have been received, your property will be contacted by a member of the InnLink Implementation Team who will assist you with the activation process. We can use your existing toll-free number or set one up for you. Every InnLink customer has an open invitation to visit our Call and Contact Center and present RSAs with information on how to best promote your property. The InnLink staff will assist with creating your property’s sales script for optimum results to maximize this reservation channel. |
